We will enroll family units. Family units consist of the hospitalized infant and their eligible parents/guardians.
Inclusion Criteria - INFANT:
- Infants aged less than 365 days who are admitted to the neonatal intensive care unit
- Have at least one eligible parent or guardian (see below for parent eligibility criteria)
Exclusion Criteria - INFANT:
- Have restrictions placed by child protective services, including visitation restrictions or restricted access to patient information
- Infants with a previous neonatal intensive care unit admission (and enrollment) during the trial period
- Infants already enrolled in a different trial that includes a virtual family-centered rounds intervention
Inclusion Criteria - PARENT:
- Aged 18 years or older
- Preferred language that is other than English
- Have at least one infant enrolled in the trial
Exclusion Criteria - PARENT:
